Alexa is the largest and most listened-to virtual assistant that receives orders from users and then operates smart devices according to the instructions. Alexa as well as Amazon Echo work together seamlessly.
We all know that technology is susceptible to malfunction at any moment and, if Alexa isn’t responding, there’s no reason to worry immediately. There are many reasons that Alexa might have stopped working like internet downtime and Wi-Fi connectivity issues as well as the voice recognition issues. We’ve listed out every method to resolve Alexa’s non-responsive issue immediately.
Methods to Fix Alexa Not Responding Issue
Method 1 – Checking the Microphone Button
The first step is to examine the microphone. If the device is off, it won’t respond to voice commands. Verify that the power for the microphone has been turned turned on. It is only necessary to push to turn it on. When it is working you will notice the light on the power switch turning into a light. If the color of the light is blue, then it’s switched on. If the light’s color is red, the light is shut off.
Method 2 – Restarting The Alexa Device
If you’re Alexa device is Amazon Echo is experiencing the issue that Alexa being unable to respond, it is necessary to reboot the device. These are the steps you need to follow to restart your device.
Step 1: You’ll be required to press the volume button to increase and decrease simultaneously. You’ll have to do this twice.
Step 2: After that you will be able to determine whether the LED is blinking. A LED that is flashing indicates that the device is operating but isn’t responding to voice commands.
Step 3. You must disconnect your device out of the plug or cut off the power. You must keep the device unplugged for at least 30 minutes.
Step 4: You’ll need to reboot your device before connecting to Wi-Fi. The booting process can take at least 2 minutes. Turn on the power and check whether Alexa is responsive to the voice you speak.
Method 3 – Hard Resetting The Alexa Device
If, in any way the reset method fails and you are unable to reset the system, you should go for an unreset. This can be extremely useful and has greater success rates. These are steps you should follow.
Step 1. You have to look at the lower part side of your Amazon Echo and check for the reset hole.
Step 2: Use any object with a pointed edge or a paper clip to press the button in the hole.
Step 3: You’ll then notice the blue light changing to an orange light. It could take some time to switch the device off.
Step 4. Turn it on manually , and your Alexa is now back to its factory settings.
Utilizing your Alexa application, you can quickly set it up directly via your smartphone. If the app is not working then you can use voice commands with your Alexa remote.
Method 4 – Enable/Disable Alexa Privacy
Another approach is to activate the privacy function of Alexa. Follow these steps to change the settings.
Step 1: you will need to navigate to “Nucleus” screen “Nucleus” screen.
Step 2: Click to the Alexa button.
Step 3: You’ll find The “Alexa Now” option. Click it and confirm it with your voice.
Method 5 – Checking The Wi-Fi Network
Be aware that the Echo is connected to the internet and the power connection. It is important to remember that if your Wi-Fi connection isn’t functioning, Alexa will not understand the commands you are giving it. To resolve this issue, you’ll require a good internet connection. Make sure to check your router regularly and look for any signs of something that is not working. We suggest you test the connection using to your mobile device and then browsing the internet.
Method 6 – Changing The Position/Location of Your Echo Device
Another method for troubleshooting could be to change the location on the Amazon Echo. In some instances you’ll see it is because the Echo device is in far of the network. This could cause Alexa unresponsive. It is possible to do this through placing your device in the area of the Wi-Fi network or as close as you can to the router. Another option is for you to hold the Echo close while you’re talking. Be sure to let you hear clearly, or will be able to listen to your instructions.
Method 7 – Connect Your Smartphone and Echo To The Same Network
If you do this you must determine if your Echo and the smartphone are on the same network. If you discover that they are in different network, you will need connect them both with the exact same connection. This is due to the fact that it is often observed that when your phone as well as Echo connect to various internet providers, Alexa tends to malfunction.
Method 8 – Wi-Fi Congestions
In most cases you’ll notice that having too many devices connected to a single Wi-Fi can result in traffic congestion and the loss of bandwidth. In this regard, it is advised not to connect more than the minimum number of devices on the same Wi-Fi network.
When the Echo connects to a Wi-Fi connection with multiple devices connected, you must remove all devices connected and connect to Echo only. Then, check whether Alexa responds to your commands.
Advanced Troubleshooting Guide for Alexa Not Responding Issue –
Alongside the previously mentioned methods to keep in mind these helpful troubleshooting techniques for solving the problem.
1. Alexa Red Ring
Verify that the Alexa has an red light at the ring that is a sign of an issue. It can happen because of the microphone or Wi-Fi connection. Also, make sure you’re using the most recent version of the Alexa app.
2. The Voice Training Option
It is also possible to have issues caused by problems with the English accent. In order to avoid this, you have to provide voice training prior to giving commands. It is done through opening up the Alexa app , and then selecting the settings option. After clicking on the option to train your voice You can select various phrases. You can choose the one that the device is able to comprehend. This will help Alexa respond to voice commands with ease of understanding.
3. LED Board or Microphone not working
If you discover that the microphone, or the LED board isn’t working there is an issue with the hardware. It could cause the device to not work or not function. Examine if there’s a indicator or you need to do some repair. If that’s the case then make an appointment with the Alexa expert to address the issue.
4. Entering the Correct Wi-Fi Password
It is possible to start by looking up your Wi-Fi username. This is a typical mistake that could render Alexa inactive. Be cautious when entering your Wi-Fi password. If you type in the password the device will try connecting to the Internet.
5. Router Issues
In certain situations it is possible that the router could also contribute to the issue. To fix this, you have to shut off your router. Remove the router’s cable and then turn off the router for a while. Connect the cable again and restart the router.
6. Changing the Wake Word
Alternately, you could change the word “wake” on the Amazon website.
Step 1: To accomplish this, you’ll have access the web browser on your PC and sign into Amazon Alexa. Amazon Alexa site.
Step 2. On the left you’ll see the options section. Click it, and then select from the Devices section.
Step 3. You will select Step 3: You can now select the Alexa device option and move the page to the general section.
Step 4: Select the option ” wake word” and then type in a brand new wake word in the menu drop-down.
Basic Troubleshooting Tips for Alexa Not Responding Issue –
In this article, we will discuss the fundamental troubleshooting strategies. These can be extremely useful and will help you fix your issue.
- The first step is to install a different adapter to connect to Amazon Echo. Utilizing the same adapter on different devices could result in fluctuating voltage. Connect to the original adapter , and always hit”Action” before pressing the “Action” button. You can confirm the connection by looking at the device, as well as the voice command.
- Issues that arise with Alexa speakers could also cause your voice unheard. In this case, it is recommended to keep the speakers minimum 3 feet away distance from your Echo Dot.
- If your device is positioned in front of the wall, you have to confirm the direction of the microphone. This could lead to obstruction to the path of speech, and Alexa might not be able to access the device.
- The most commonly encountered issues is background noise that’s not needed. Make sure you have a quiet surroundings so that your voice is clear and loud.
- The last step is to protect Echo Dot away from Echo Dot from other electronic devices that produce vocal output.
Alexa does not respond is quite common, consequently, you shouldn’t be frightened and believe that your smart speaker has been damaged. Instead, explore the various techniques we have listed each one at a time. We’re sure that your issue will be resolved by one of these strategies. If not, think about taking it to a local repair shop to solve the problem by consulting an specialist.
“Hey, My name is Richard Walker and I’ve been immersed in the world of technology for the past decade. During that time, I’ve had the opportunity to work on and support some of the most widely used products out there. With my extensive knowledge and experience, I know how to troubleshoot and fix any tech issues that may arise. I’m helping you find the answers you need, so don’t hesitate to reach visit our blog.